TruBlue Annual Service

As low as $279.00

In stock

To maintain your TRUBLUE Auto Belay warranty and ensure compliance with safety standards, all devices must undergo an annual service.

The pre-paid shipping label is for shipment from your location to Head Rush. Return shipping from Head Rush to you is calculated separately on the check out page.

By choosing prepaid webbing you understand we will be replacing the webbing regardless of the condition.

If selecting TRU-CLIP Connector, additional Key Links may be needed for optimal coverage.

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Annual Service
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TruBlue Annual Service

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Description / TruBlue Annual Service

Product Details

To maintain your TRUBLUE Auto Belay warranty and ensure compliance with safety standards, all devices must undergo an annual service.

For USA customers, please follow the instructions below. For international customers, please visit our International Service Center page for a list of our global service centers able to service your device.

  1. Add the item to your shopping cart. Note the quantity in your cart must match the number of units you want serviced.
  2. Add any additional items to your shopping cart. For example, add a pre-paid shipping label or pre-paid webbing.
  3. For easy shipping, you can buy a pre-paid shipping label to send your device.
  4. To prevent damage from shipping, your device must be packaged in its original box (or buy a replacement box). Include a copy of the invoice in each box. Please remove all carabiners, mounting chain, pins, etc. from your unit before sending. We are unable to ensure they will be returned.

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Common Questions

Looking for a little extra help?
What makes TRUBLUE Auto Belays better than the rest?

TRUBLUE Auto Belays use patented magnetic braking technology, also found in high-speed trains and roller coasters. This provides friction-free, reliable braking that eliminates brake pads and reduces wear and maintenance.

Each device undergoes extensive third-party testing by an ISO 17025 accredited lab, ensuring top-tier safety and performance. This results in an extended device lifespan and higher cycle capacity, making TRUBLUE the safest, most durable auto belay on the market.

Why does my TRUBLUE Auto Belay need to be serviced?

TRUBLUE Auto Belays are life-safety devices, and annual service inspections are crucial to maintaining safety standards and ensuring your device warranty remains valid. Lives are quite literally on the line!

Each service includes a comprehensive 62-point inspection, repairs or replacements of worn parts (including webbing), cleaning, and testing across a full range of weights to ensure optimal performance.

How often do I need to service my TRUBLUE Auto Belay?

TRUBLUE Auto Belays require service inspections 15 months after the manufacturing date and every 12 months thereafter to ensure a high standard of performance and safety.

We offer two service options: a standard annual service appointment, where you send in your device for inspection and get the same one back, or contact us for our No Delay Belay program, which provides a quick swap for a recertified fleet device with zero downtime, as well as other benefits.

What wall height is a TRUBLUE Auto Belay compatible with?

TRUBLUE iQ with 12.5m (41ft) webbing:

  • Maximum wall height of 12.5 m (41 ft)
  • Minimum wall height of 4.5 m (14.8 ft)

TRUBLUE iQ with 20m (65.6ft) webbing:

  • Maximum wall height of 20 m (65.6ft)
  • Minimum wall height of 12 m (39.4 ft)

View the TRUBLUE selection guide for additional assistance.